Prescription Policy

Prescription-Required Items

Certain products (e.g., CPAP/APAP/BiLevel devices, masks with headgear, oxygen equipment) require a valid prescription.

Your Rx must include:

  • Prescriber name/contact & NPI
  • Signature
  • Patient name/DOB
  • Date
  • Diagnosis
  • Device settings (e.g., fixed pressure or APAP range)

How to submit:

Upload during checkout when prompted, or send to support@borderdme.com.

Fax: 214-427-8795

We may verify prescriptions and reserve the right to cancel if an Rx is invalid or incomplete.