Shipping Information
Fast, reliable delivery across the United States
Order Processing
Orders placed Monday through Friday before 2:00 PM CT are processed and ship within 1–2 business days after prescription verification.
CPAP machines and certain masks require prescription verification before shipping. This may add 1–2 business days to processing time.
Prescription Requirements
For prescription-required items, you can submit your prescription in two ways:
Upload your prescription directly during the checkout process.
Email your prescription to support@borderdme.com and include your order number in the subject line.
Shipping Methods & Timing
Most Texas deliveries arrive within approximately 2 business days after shipment.
Other states typically receive orders within 3–5 business days after shipment.
Expedited shipping options are available at checkout for faster delivery. Contact us if you need rush processing for urgent orders.
You'll receive an email with tracking information as soon as your shipping label is created. Track your package in real-time from pickup to delivery.
Address Changes & Undeliverable Packages
Address Changes
If you need to change your shipping address after placing an order, contact us immediately at support@borderdme.com or (956) 267-8405.
Undeliverable Packages
If a package is returned to us as undeliverable, we will issue a refund minus the original shipping costs once the package is received back at our facility.
PO Boxes & APO/FPO Addresses
PO Boxes and APO/FPO addresses are acceptable for small items like masks, filters, tubing, and accessories.
CPAP MachinesCPAP machines and larger equipment require a physical street address for delivery. PO Boxes cannot be used for these items.
Signature Requirements
Signature may be required upon delivery for high-value orders to ensure secure receipt of your equipment. The carrier will make multiple delivery attempts if you're not available.
International Shipping
Shipping Questions?
Our customer support team is here to help with any shipping-related questions or concerns.