Prescription Policy
Prescription-Required Items
Certain products (e.g., CPAP/APAP/BiLevel devices, masks with headgear, oxygen equipment) require a valid prescription.
Your Rx must include:
- Prescriber name/contact & NPI
- Signature
- Patient name/DOB
- Date
- Diagnosis
- Device settings (e.g., fixed pressure or APAP range)
How to submit:
Upload during checkout when prompted, or send to support@borderdme.com.
Fax: 214-427-8795
We may verify prescriptions and reserve the right to cancel if an Rx is invalid or incomplete.